dda91788-11bf-4339-ab4c-ec8ebee0d221 - Management Mastery Workshop

Thursday, April 4 from 1:00 PM to 5:00 PM « Back

The job description for “self-storage manager” has changed drastically over the years. You’re no longer just a person behind a desk renting units and taking payments. In today’s economy, you’re required to have a dynamic skill set that includes a knowledge of sales, marketing, accounting, collections, maintenance and so much more. This workshop will provide guidance on how to develop these valuable proficiencies as well as long-term strategies to help you better compete in today’s market. There will be time for Q&A, so bring your questions!

You’ll learn:

  • How the self-storage manager role has evolved and will continue to change
  • The critical skills you need to be successful in today’s self-storage market
  • Why the sales process is like a Broadway production (and how to manage it)
  • How to close potential customers with confidence
  • How to sell more ancillary items including retail product and tenant insurance
  • How to defend your facility from new competition
  • How to develop marketing campaigns that actually work
  • How to identify the numbers your owner cares about and why they’re so important
  • How to identify and understand the critical reports in your management software
  • The importance of revenue management
  • How to defend your facility from the “Piranha effect”
  • How to prevent tenant delinquency and squash it when it occurs
  • The most critical elements to site upkeep
  • How to create a maintenance strategy for your site
  • How to keep your skills fresh and expand your own professional development
  • Much more!

Credits: 0

Event Type: View All Other Education > Session